Frequently Asked Questions

How can I be sure the crystals are authentic?

Every piece of jewelry from CrystalAura comes with a Material Guarantee. We work directly with certified gemstone suppliers. Because we use natural stones, you may notice slight variations in color and pattern—this is proof of their organic origin!

How should I care for my crystal jewelry?

To maintain the energy and luster of your crystals, avoid prolonged exposure to harsh chemicals, perfumes, or water. We recommend cleaning them with a soft, dry cloth and “cleansing” their energy under moonlight periodically.

Is your packaging eco-friendly?

Yes! As a brand inspired by nature, we use recyclable boxes and minimize plastic waste in our shipping process.

Can I change my shipping address after placing an order?

If your order hasn’t been dispatched (usually within 24 hours), we can update your address. Please email us immediately with your order number.